Privacy Policy
Your privacy and data security are our top priorities. Learn how we protect your information and our commitment to transparency.
Last updated: September 15, 2025
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Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Name, email address, and phone number
- Business information and company details
- Billing and payment information
- Communication preferences
- Project requirements and goals
Website Usage Data
We automatically collect certain information when you visit our website:
- IP address and browser information
- Pages visited and time spent on site
- Referring website information
- Device and operating system details
- Cookies and similar tracking technologies
Marketing Data
For our marketing services, we may collect:
- Social media analytics and engagement data
- Email marketing performance metrics
- SEO and website analytics data
- Campaign performance and conversion data
How We Protect Your Information
Technical Safeguards
- SSL encryption for all data transmission
- Secure cloud storage with enterprise-grade security
- Regular security audits and updates
- Access controls and authentication protocols
Administrative Safeguards
- Employee training on data protection
- Confidentiality agreements with all staff
- Regular data access reviews
- Incident response procedures
Data Retention
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Client data is typically retained for 3 years after project completion unless otherwise specified in our service agreement.
Our Services & Data Usage
Digital Marketing Services
We provide comprehensive digital marketing services including SEO, PPC, social media management, content creation, and web design. Your data is used solely to deliver and improve these services.
SEO & Content Marketing
We use your business information to create targeted content and optimize your online presence for search engines.
Social Media Management
We manage your social media accounts and create content that aligns with your brand and business goals.
PPC & Advertising
We create and manage advertising campaigns using your business data to target the right audience.
Web Design & Development
We build and maintain your website using your brand information and business requirements.
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only in these circumstances:
- With your explicit consent
- To comply with legal obligations or court orders
- With trusted service providers who assist in our operations (under strict confidentiality agreements)
- To protect our rights, property, or safety, or that of our clients
Return & Refund Policy
Our Commitment to Quality
We stand behind our work and are committed to your success. If you're not satisfied with our services, we'll work with you to make it right.
30-Day Satisfaction Guarantee
Full refund if not satisfied within 30 days of service start
Revision Policy
Unlimited revisions until you're completely satisfied
Refund Process
Contact Us
Email us at lazaro@marketingsvc.com or call (786) 484-4693 within 30 days
Review & Discussion
We'll review your concerns and discuss potential solutions
Resolution
We'll either fix the issue or provide a full refund within 5 business days
Important Notes
- • Refunds are processed to the original payment method
- • Custom work completed beyond the initial scope may not be eligible for full refund
- • Third-party costs (advertising spend, software licenses) are non-refundable
- • Refund requests must be made within 30 days of service delivery
Your Rights & Choices
Data Rights
- Access your personal data
- Correct inaccurate information
- Request data deletion
- Object to data processing
Communication Preferences
- Unsubscribe from marketing emails
- Update communication preferences
- Request data portability
- File a complaint with authorities
How to Exercise Your Rights
To exercise any of these rights, please contact us at:
Email: lazaro@marketingsvc.com
Phone: (786) 484-4693
Response Time: We'll respond within 30 days of receiving your request
Questions About This Policy?
We're here to help. Contact us if you have any questions about our privacy practices or this policy.
This privacy policy is effective as of September 15, 2025 and may be updated periodically.